It could be possible that your turbotax card is closed. The important thing to do is avoid every kind mistakes that can compromises the correct usufruct of the card.
It is very important provide your correct personal details. Some people have had this kind of problem, and the customer service need to receive a fax with your idendity card, social security card & proof of your personal address.
They will take around four business days to resolve the problem. YOu could call bancorp,
the bank that is issuing the cards for the current year.
Obviously what you have to do is calling their Customer Service number, where an expert will resolve your turbotax card problem:
•For cards issued prior to October 17, 2011 (TurboTax 2009 or 2010), please call Customer Service at 1-866-963-1620
•For cards issued after October 17, 2011 (TurboTax 2011), please call Customer Service at 1-866-543-9160